MassageFlow AI Help CenterSearch · Membership · Booking · Payments · Support
Customer support and provider assistance

AI Help Center

Find instructions for searching providers, joining as a member, profile approval, booking requests, payments, safety and technical support. The floating AI button is available at the bottom of every main website page.

Membership

How do I sign up as a massage provider?

Choose Member Sign Up, create your account, complete the provider profile, select services, and submit it for administrator review. The listing becomes searchable only after approval.

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How do I update my provider profile?

Use Member Login, then open the member dashboard. You can update business details, service areas, languages, services, photos, and approved payment methods. Major changes may require another review.

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Payment

How much does membership cost?

New provider members receive the first month free. After the trial, monthly membership is $4.99. The six-month plan costs $26.95, which is 10% off the regular $29.94 total. The full-year plan costs $47.90, which is 20% off the regular $59.88 total.

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Which payment methods are supported?

A provider may display administrator-approved Stripe or Square checkout links, PayPal, Zelle, Alipay, WeChat Pay, or PayPay instructions. Availability varies by provider and country. Confirm the provider identity, amount, refund policy, and payment destination before paying.

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Can customers pay with Apple Pay?

Apple Pay normally appears through a supported merchant checkout such as Stripe, Square, or PayPal. It is not a personal wallet QR code. The merchant account must be verified and connected to a settlement bank account.

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Booking

How do I request a booking?

Find an approved provider, open the profile, select Request Booking, and submit your preferred service, date, time, contact information, and location type. The provider must confirm availability directly.

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Provider Profile

Why is my listing not visible?

New or changed profiles may be pending administrator review. Also confirm that the account is active, the listing is active, and the membership status is current. Use the support ticket option if the status does not change after review.

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Safety

What services are allowed on MassageFlow?

MassageFlow is for lawful, professional massage and wellness services. It does not support sexual services, illegal activity, harassment, or unsafe conduct. For immediate danger call 911. For medical emergencies contact emergency services; the chatbot does not diagnose or provide medical treatment.

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Technical

How do I contact customer support?

Use the Create Support Ticket button in the AI Help Center or the Contact page. Include the page, account email if applicable, a clear description, and screenshots only when they do not contain passwords, payment credentials, or private medical information.

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